Kosmoski, G. J., & Pollack, D. R. (2000). Managing difficult, frustrating, and hostile conversations: Strategies for savvy administrators. Corwin Press.
Chicago Style (17th ed.) CitationKosmoski, Georgia J., and Dennis R. Pollack. Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators. Thousand Oaks, Calif: Corwin Press, 2000.
MLA (9th ed.) CitationKosmoski, Georgia J., and Dennis R. Pollack. Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators. Corwin Press, 2000.
Warning: These citations may not always be 100% accurate.