Cita APA (7th ed.)

Kosmoski, G. J., & Pollack, D. R. (2000). Managing difficult, frustrating, and hostile conversations: Strategies for savvy administrators. Corwin Press.

Cita Chicago (17th ed.)

Kosmoski, Georgia J., i Dennis R. Pollack. Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators. Thousand Oaks, Calif: Corwin Press, 2000.

Cita MLA (9th ed.)

Kosmoski, Georgia J., i Dennis R. Pollack. Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators. Corwin Press, 2000.