Managing service quality

Managing service quality

Bibliografski detalji
Daljnji autori: Kunst, Paul, Lemmink, Jos
Format: Knjiga
Jezik:English
Izdano: London Paul Chapman Pub. c1995-1997.
Serija:QMS v. 1, 3
Teme:
Customer services > Management.
Customer services > Quality control.
Service industries > Management.
Service industries > Quality control.
Total quality management.
Educational Administration.