Managing service quality

Managing service quality

Opis bibliograficzny
Kolejni autorzy: Kunst, Paul, Lemmink, Jos
Format: Książka
Język:English
Wydane: London Paul Chapman Pub. c1995-1997.
Seria:QMS v. 1, 3
Hasła przedmiotowe:
Customer services > Management.
Customer services > Quality control.
Service industries > Management.
Service industries > Quality control.
Total quality management.
Educational Administration.