Cita APA

Kunst, P., & Lemmink, J. (1995). Managing service quality. Paul Chapman Pub.

Citación estilo Chicago

Kunst, Paul, and Jos Lemmink. Managing Service Quality. London: Paul Chapman Pub, 1995.

Cita MLA

Kunst, Paul, and Jos Lemmink. Managing Service Quality. Paul Chapman Pub, 1995.

Warning: These citations may not always be 100% accurate.