APA (7th ed.) Citation

Kunst, P., & Lemmink, J. (1995). Managing service quality. Paul Chapman Pub.

Chicago Style (17th ed.) Citation

Kunst, Paul, and Jos Lemmink. Managing Service Quality. London: Paul Chapman Pub, 1995.

MLA (9th ed.) Citation

Kunst, Paul, and Jos Lemmink. Managing Service Quality. Paul Chapman Pub, 1995.