Cita APA (7th ed.)

Hunt, V. D. (1996). Process mapping: How to reengineer your business process. Wiley.

Cita Chicago (17th ed.)

Hunt, V. Daniel. Process Mapping: How to Reengineer Your Business Process. New York: Wiley, 1996.

Cita MLA (9th ed.)

Hunt, V. Daniel. Process Mapping: How to Reengineer Your Business Process. Wiley, 1996.