APA (7th ed.) Citation

Kolarik, W. J. (1995). Creating quality: Concepts, systems, strategies, and tools. McGraw-Hill.

Chicago Style (17th ed.) Citation

Kolarik, William J. Creating Quality: Concepts, Systems, Strategies, and Tools. New York: McGraw-Hill, 1995.

MLA (9th ed.) Citation

Kolarik, William J. Creating Quality: Concepts, Systems, Strategies, and Tools. McGraw-Hill, 1995.