Bessler, J. M. (1994). Putting service into library staff training: A patron-centered guide. American Library Association.
Citación estilo ChicagoBessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. Chicago: American Library Association, 1994.
Cita MLABessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. American Library Association, 1994.
Warning: These citations may not always be 100% accurate.