Bessler, J. M. (1994). Putting service into library staff training: A patron-centered guide. American Library Association.
Lua i Stíl Chicago (17ú heag.)Bessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. Chicago: American Library Association, 1994.
Lua MLA (9ú heag.)Bessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. American Library Association, 1994.
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