00000cam a22000004a 4500 UP-99796217603893625 Buklod 20230503092542.0 a r |||| u| ta 080209s1994 enk a r |000 u|eng d (iLib)UPD-00000229668 eng DMLUC HF 5415.5 C45a Chang, Richard Y. Satisfying internal customers first a practical guide to improving internal and external customer satisfaction Richard Y. Chang, P. Keith Kelly. London Kogan Page c1994. vii, 104 p. : ill. A practical guidebook Quality improvement series. Customer services. Consumer satisfaction. Job satisfaction. Personnel management. Kelly, P. Keith. Book FO Paper UPD DEDUC HF 5415.5 C45a Book