Chang, R. Y., & Kelly, P. K. (1994). Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Kogan Page.
Citación estilo ChicagoChang, Richard Y., and P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. London: Kogan Page, 1994.
Cita MLAChang, Richard Y., and P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Kogan Page, 1994.
Warning: These citations may not always be 100% accurate.