APA (7th ed.) Citation

Ross, J. E. (1994). Total quality management: Text, cases, and readings (2nd ed.). Kogan Page.

Chicago Style (17th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases, and Readings. 2nd ed. London: Kogan Page, 1994.

MLA (9th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases, and Readings. 2nd ed. Kogan Page, 1994.