APA (7th ed.) Citation

Farrell, T. J. (1994). Effective telephone skills (2nd ed.). Dryden Press.

Chicago Style (17th ed.) Citation

Farrell, Thomas J. Effective Telephone Skills. 2nd ed. Fort Worth: Dryden Press, 1994.

MLA (9th ed.) Citation

Farrell, Thomas J. Effective Telephone Skills. 2nd ed. Dryden Press, 1994.