APA način citiranja (7. izdanje)

Farrell, T. J. (1994). Effective telephone skills (2nd ed.). Dryden Press.

Čikaški stil citiranja (17. izdanje)

Farrell, Thomas J. Effective Telephone Skills. 2nd ed. Fort Worth: Dryden Press, 1994.

MLA način citiranja (9. izdanje)

Farrell, Thomas J. Effective Telephone Skills. 2nd ed. Dryden Press, 1994.