TY - BOOK T1 - Are you satisfiedn citizen feedback and delivery of urban services T2 - Policy research working paper A1 - Deichmann, Uwe A2 - Lall, Somik V. LA - English PP - Washington, D.C. PB - Infrastucture and Environment YR - 2003 UL - https://tuklas.up.edu.ph/Record/UP-99796217603551783 OP - 31 CN - HC 21 W57 no.3070 KW - Public utilities : India : Case studies. KW - Consumer satisfaction : India : Case studies. ER -