Deichmann, U., & Lall, S. V. (2003). Are you satisfiedn: Citizen feedback and delivery of urban services. Infrastucture and Environment.
Citace podle Chicago (17th ed.)Deichmann, Uwe, a Somik V. Lall. Are You Satisfiedn: Citizen Feedback and Delivery of Urban Services. Washington, D.C: Infrastucture and Environment, 2003.
Citace podle MLA (9th ed.)Deichmann, Uwe, a Somik V. Lall. Are You Satisfiedn: Citizen Feedback and Delivery of Urban Services. Infrastucture and Environment, 2003.
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