Cita APA (7th ed.)

Deichmann, U., & Lall, S. V. (2003). Are you satisfiedn: Citizen feedback and delivery of urban services. Infrastucture and Environment.

Cita Chicago (17th ed.)

Deichmann, Uwe, i Somik V. Lall. Are You Satisfiedn: Citizen Feedback and Delivery of Urban Services. Washington, D.C: Infrastucture and Environment, 2003.

Cita MLA (9th ed.)

Deichmann, Uwe, i Somik V. Lall. Are You Satisfiedn: Citizen Feedback and Delivery of Urban Services. Infrastucture and Environment, 2003.