TY - BOOK T1 - Making voice work the report card on Bangalore's public services A1 - Paul, Samuel 1930- LA - English PP - Washington, DC PB - World Bank YR - 1998 UL - https://tuklas.up.edu.ph/Record/UP-99796217603500894 OP - 24 CN - HC 21 W57 no. 1921 KW - Civil service : Evaluation. : India : Bangalore. KW - Public administration : Evaluation. : India : Bangalore. ER -