Paul, S. (1998). Making voice work: The report card on Bangalore's public services. World Bank.
Cita Chicago (17th ed.)Paul, Samuel. Making Voice Work: The Report Card on Bangalore's Public Services. Washington, DC: World Bank, 1998.
Cita MLA (9th ed.)Paul, Samuel. Making Voice Work: The Report Card on Bangalore's Public Services. World Bank, 1998.
Atenció: Aquestes cites poden no estar 100% correctes.