Characteristics of TQM : evidence from the RIT/USA today quality cup competition

Detalhes bibliográficos
Autor principal:	Rosett, Joshua G.
Outros Autores:	Rosett, Richard N.
Formato:	Livro
Idioma:	English
Publicado em:	Cambridge National Bureau of Economic Research 1999.
Colecção:	NBER working paper series no.7241
Assuntos:	Rochester Institute of Technology/USA Today Quality Cup Competition. Total quality management > United States. Total quality management > Awards > United States. Performance awards > United States.