TY - BOOK T1 - Characteristics of TQM : evidence from the RIT/USA today quality cup competition T2 - NBER working paper series A1 - Rosett, Joshua G. A2 - Rosett, Richard N. LA - English PP - Cambridge PB - National Bureau of Economic Research YR - 1999 UL - https://tuklas.up.edu.ph/Record/UP-99796217603448564 OP - 40 CN - HB 171 N38 no.7241 KW - Rochester Institute of Technology/USA Today Quality Cup Competition. KW - Total quality management : United States. KW - Total quality management : Awards : United States. KW - Performance awards : United States. ER -