Rosett, J. G., & Rosett, R. N. (1999). Characteristics of TQM: Evidence from the RIT/USA today quality cup competition. National Bureau of Economic Research.
Citazione stile Chigago Style (17a edizione)Rosett, Joshua G., e Richard N. Rosett. Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition. Cambridge: National Bureau of Economic Research, 1999.
Citatione MLA (9a ed.)Rosett, Joshua G., e Richard N. Rosett. Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition. National Bureau of Economic Research, 1999.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.