Rosett, J. G., & Rosett, R. N. (1999). Characteristics of TQM: Evidence from the RIT/USA today quality cup competition. National Bureau of Economic Research.
Lua i Stíl Chicago (17ú heag.)Rosett, Joshua G., agus Richard N. Rosett. Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition. Cambridge: National Bureau of Economic Research, 1999.
Lua MLA (9ú heag.)Rosett, Joshua G., agus Richard N. Rosett. Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition. National Bureau of Economic Research, 1999.
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