Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.
芝加哥风格引文Heaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.
MLA引文Heaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.
警告：这些引文格式不一定是100％准确.