Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.
Chicago-referens (17:e uppl.)Heaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.
MLA-referens (9:e uppl.)Heaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.