Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.
Chicago (17e ed.) BronvermeldingHeaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.
MLA (9e ed.) BronvermeldingHeaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.
Let op: Deze citaties zijn niet altijd 100% accuraat.