Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रHeaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.
एमएलए (9वां संस्करण) प्रशस्ति पत्रHeaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.