Style de citation APA (7e éd.)

Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.

Style de citation Chicago (17e éd.)

Heaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.

Style de citation MLA (9e éd.)

Heaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.