Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.
Cita Chicago Style (17a ed.)Heaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.
Cita MLA (9a ed.)Heaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.
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