Cita APA (7th ed.)

Heaton, H. (1977). Productivity in service organizations: Organizing for people. McGraw-Hill.

Cita Chicago (17th ed.)

Heaton, Herbert. Productivity in Service Organizations: Organizing for People. New York: McGraw-Hill, 1977.

Cita MLA (9th ed.)

Heaton, Herbert. Productivity in Service Organizations: Organizing for People. McGraw-Hill, 1977.