Flood, R. L. (1993). Beyond TQM. Wiley.
Cita Chicago (17th ed.)Flood, Robert Louis. Beyond TQM. Chichester: Wiley, 1993.
Cita MLA (9th ed.)Flood, Robert Louis. Beyond TQM. Wiley, 1993.
Atenció: Aquestes cites poden no estar 100% correctes.
Cita APA (7th ed.)