Pegels, C. C. (1995). Total quality management: A survey of its important aspects. Boyd & Fraser Pub.
Lua i Stíl Chicago (17ú heag.)Pegels, C. Carl. Total Quality Management: A Survey of Its Important Aspects. Danvers: Boyd & Fraser Pub, 1995.
Lua MLA (9ú heag.)Pegels, C. Carl. Total Quality Management: A Survey of Its Important Aspects. Boyd & Fraser Pub, 1995.
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