APA (7th ed.) Citation

Arthur, L. J. (1993). Improving software quality: An insider's guide to TQM. Wiley.

Chicago Style (17th ed.) Citation

Arthur, Lowell Jay. Improving Software Quality: An Insider's Guide to TQM. New York: Wiley, 1993.

MLA (9th ed.) Citation

Arthur, Lowell Jay. Improving Software Quality: An Insider's Guide to TQM. Wiley, 1993.