Arthur, L. J. (1993). Improving software quality: An insider's guide to TQM. Wiley.
Chicago Style (17th ed.) CitationArthur, Lowell Jay. Improving Software Quality: An Insider's Guide to TQM. New York: Wiley, 1993.
MLA (9th ed.) CitationArthur, Lowell Jay. Improving Software Quality: An Insider's Guide to TQM. Wiley, 1993.
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