Cita APA (7th ed.)

Hand, M., & Plowman, B. (1992). Quality management handbook. Butterworth-Heinemann.

Cita Chicago (17th ed.)

Hand, Max, i Brian Plowman. Quality Management Handbook. Oxford: Butterworth-Heinemann, 1992.

Cita MLA (9th ed.)

Hand, Max, i Brian Plowman. Quality Management Handbook. Butterworth-Heinemann, 1992.