Bayer, M. (2001). Computer telephony demystified: Putting CTI, media services, and IP telephony to work. McGraw-Hill.
Chicago Style (17. basım) AtıfBayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services, and IP Telephony to Work. New York: McGraw-Hill, 2001.
MLA (9th ed.) AtıfBayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services, and IP Telephony to Work. McGraw-Hill, 2001.
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