Bates, R. J., & Gregory, D. (2000). Voice and data communications handbook (3rd ed.). McGraw-Hill.
Cita Chicago (17th ed.)Bates, Regis J., i Donald Gregory. Voice and Data Communications Handbook. 3rd ed. New York: McGraw-Hill, 2000.
Cita MLA (9th ed.)Bates, Regis J., i Donald Gregory. Voice and Data Communications Handbook. 3rd ed. McGraw-Hill, 2000.
Atenció: Aquestes cites poden no estar 100% correctes.