Business process improvement workbook documentation, analysis, design, and management of business process improvement - Harrington, H. J. (H. James); Esseling, E. K. C. 1946-.; Nimwegen, H. van 1951-. (New York McGraw-Hill, 1997)
Keywords: Quality control -- Handbooks, manuals, etc; Production management -- Quality control -- Handbooks, manuals, etc