APA (7th ed.) Citation

Bayer, M. (1997). CTI solutions and systems: How to put computer telephony integration to work. McGraw-Hill.

Chicago Style (17th ed.) Citation

Bayer, Michael. CTI Solutions and Systems: How to Put Computer Telephony Integration to Work. New York: McGraw-Hill, 1997.

MLA (9th ed.) Citation

Bayer, Michael. CTI Solutions and Systems: How to Put Computer Telephony Integration to Work. McGraw-Hill, 1997.