Bayer, M. (1997). CTI solutions and systems: How to put computer telephony integration to work. McGraw-Hill.
Chicagoスタイル(17版)引用形式Bayer, Michael. CTI Solutions and Systems: How to Put Computer Telephony Integration to Work. New York: McGraw-Hill, 1997.
MLA(9版)引用形式Bayer, Michael. CTI Solutions and Systems: How to Put Computer Telephony Integration to Work. McGraw-Hill, 1997.
警告: この引用は必ずしも正確ではありません.