Russell, R. S., Russell, R. S., & Taylor, B. W. (1998). Operations management: Focusing on quality and competitiveness (2nd ed.). Prentice-Hall International.
Citação norma ChicagoRussell, Roberta S., Roberto S. Russell, and Bernard W. Taylor. Operations Management: Focusing on Quality and Competitiveness. 2nd ed. Upper Saddle River, N.J: Prentice-Hall International, 1998.
Citação norma MLARussell, Roberta S., et al. Operations Management: Focusing on Quality and Competitiveness. 2nd ed. Prentice-Hall International, 1998.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.