APA-Zitierstil (7. Ausg.)

Cook, S. (1996). Process improvement: A handbook for managers. Gower.

Chicago-Zitierstil (17. Ausg.)

Cook, Sarah. Process Improvement: A Handbook for Managers. Aldershot, Hants., Eng: Gower, 1996.

MLA-Zitierstil (9. Ausg.)

Cook, Sarah. Process Improvement: A Handbook for Managers. Gower, 1996.