APA (7th ed.) Citation

Cook, S. (1996). Process improvement: A handbook for managers. Gower.

Chicago Style (17th ed.) Citation

Cook, Sarah. Process Improvement: A Handbook for Managers. Aldershot, Hants., Eng: Gower, 1996.

MLA (9th ed.) Citation

Cook, Sarah. Process Improvement: A Handbook for Managers. Gower, 1996.