Hodgetts, R. M. (1996). Implementing TQM in small & medium-sized organizations: A step-by-step guide. American Management Association.
芝加哥风格引文Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. New York: American Management Association, 1996.
MLA引文Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. American Management Association, 1996.
警告：这些引文格式不一定是100％准确.