Hodgetts, R. M. (1996). Implementing TQM in small & medium-sized organizations: A step-by-step guide. American Management Association.
Chicago-referens (17:e uppl.)Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. New York: American Management Association, 1996.
MLA-referens (9:e uppl.)Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. American Management Association, 1996.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.