Hodgetts, R. M. (1996). Implementing TQM in small & medium-sized organizations: A step-by-step guide. American Management Association.
Lua i Stíl Chicago (17ú heag.)Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. New York: American Management Association, 1996.
Lua MLA (9ú heag.)Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. American Management Association, 1996.
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