Cita APA (7th ed.)

Hodgetts, R. M. (1996). Implementing TQM in small & medium-sized organizations: A step-by-step guide. American Management Association.

Cita Chicago (17th ed.)

Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. New York: American Management Association, 1996.

Cita MLA (9th ed.)

Hodgetts, Richard M. Implementing TQM in Small & Medium-sized Organizations: A Step-by-step Guide. American Management Association, 1996.