Total quality service a simplified approach to using the Baldrige Award criteria

Detaylı Bibliyografya
Yazar:	Kessler, Sheila
Materyal Türü:	Kitap
Dil:	English
Baskı/Yayın Bilgisi:	Milwaukee, Wis. ASQC Quality Press c1995.
Konular:	Total quality management > United States. Malcolm Baldrige National Quality Award.