APA (7th ed.) Citation

Kessler, S. (1995). Total quality service: A simplified approach to using the Baldrige Award criteria. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Kessler, Sheila. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Milwaukee, Wis: ASQC Quality Press, 1995.

MLA (9th ed.) Citation

Kessler, Sheila. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. ASQC Quality Press, 1995.