Cita APA (7a ed.)

Peppard, J., & Rowland, P. (1995). The essence of business process re-engineering. Prentice-Hall.

Cita Chicago Style (17a ed.)

Peppard, Joe, y Philip Rowland. The Essence of Business Process Re-engineering. New York: Prentice-Hall, 1995.

Cita MLA (9a ed.)

Peppard, Joe, y Philip Rowland. The Essence of Business Process Re-engineering. Prentice-Hall, 1995.