Pike, J., & Barnes, R. (1996). TQM in action: A practical approach to continuous performance improvement (2nd ed.). Chapman & Hall.
Цитирование в стиле Чикаго (17-е изд.)Pike, John, и Richard Barnes. TQM in Action: A Practical Approach to Continuous Performance Improvement. 2nd ed. London: Chapman & Hall, 1996.
Цитирование MLA (9-е изд.)Pike, John, и Richard Barnes. TQM in Action: A Practical Approach to Continuous Performance Improvement. 2nd ed. Chapman & Hall, 1996.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.