Pike, J., & Barnes, R. (1996). TQM in action: A practical approach to continuous performance improvement (2nd ed.). Chapman & Hall.
Lua i Stíl Chicago (17ú heag.)Pike, John, agus Richard Barnes. TQM in Action: A Practical Approach to Continuous Performance Improvement. 2nd ed. London: Chapman & Hall, 1996.
Lua MLA (9ú heag.)Pike, John, agus Richard Barnes. TQM in Action: A Practical Approach to Continuous Performance Improvement. 2nd ed. Chapman & Hall, 1996.
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