Service quality new directions in theory and practice

Service quality new directions in theory and practice

Библиографические подробности
Другие авторы: Oliver, Richard L., Rust, Roland T.
Формат: ‌
Язык:English
Опубликовано: Thousand Oaks, Calif. Sage Publications c1994.
Предметы:
Customer services > Quality control.
Consumer satisfaction.