Service quality new directions in theory and practice

Manylion Llyfryddiaeth
Awduron Eraill:	Oliver, Richard L., Rust, Roland T.
Fformat:	Llyfr
Iaith:	English
Cyhoeddwyd:	Thousand Oaks, Calif. Sage Publications c1994.
Pynciau:	Customer services > Quality control. Consumer satisfaction.