Service quality new directions in theory and practice

ग्रंथसूची विवरण
अन्य लेखक:	Oliver, Richard L., Rust, Roland T.
स्वरूप:	पुस्तक
भाषा:	English
प्रकाशित:	Thousand Oaks, Calif. Sage Publications c1994.
विषय:	Customer services > Quality control. Consumer satisfaction.