Oliver, R. L., & Rust, R. T. (1994). Service quality: New directions in theory and practice. Sage Publications.
Citazione stile Chigago Style (17a edizione)Oliver, Richard L., e Roland T. Rust. Service Quality: New Directions in Theory and Practice. Thousand Oaks, Calif: Sage Publications, 1994.
Citatione MLA (9a ed.)Oliver, Richard L., e Roland T. Rust. Service Quality: New Directions in Theory and Practice. Sage Publications, 1994.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.