Cita APA (7th ed.)

Oliver, R. L., & Rust, R. T. (1994). Service quality: New directions in theory and practice. Sage Publications.

Cita Chicago (17th ed.)

Oliver, Richard L., i Roland T. Rust. Service Quality: New Directions in Theory and Practice. Thousand Oaks, Calif: Sage Publications, 1994.

Cita MLA (9th ed.)

Oliver, Richard L., i Roland T. Rust. Service Quality: New Directions in Theory and Practice. Sage Publications, 1994.