APA (7th ed.) Citation

Born, G. (1994). Process management to quality improvement: The way to design, document, and re-engineer business systems. J. Wiley.

Chicago Style (17th ed.) Citation

Born, Gary. Process Management to Quality Improvement: The Way to Design, Document, and Re-engineer Business Systems. Chichester: J. Wiley, 1994.

MLA (9th ed.) Citation

Born, Gary. Process Management to Quality Improvement: The Way to Design, Document, and Re-engineer Business Systems. J. Wiley, 1994.